User Guide

• About member service
• About the product
• About your order
• About points
• About coupons

About member service

Free membership registration is convenient for shopping at Skystone Trading (hereinafter referred to as this site).
Please register as a member from "New Member Registration (Free)" here.

Contents of member service

Members can use the following services.

• Use of My Page
  • My Page is a member-only page that can be used by registering as a member on this site.
  • After logging in, you can use convenient shopping functions such as checking and updating registered member information, checking your order history, and registering for WISH LIST from "My Page".
    • Order history
    • WISH LIST (favorite)
    • Edit member information
    • List of destinations
    • Unsubscribed
    • Card information editing
    • Point history
• Browse secret prices
  • After logging in, members can see the prices of secret price products.
• Viewing a limited release column
  • Members can view the limited release column after logging in.
• Delivery of e-mail newsletter
  • We will inform you of the latest information such as the arrival of new products by e-mail newsletter.
    • The e-mail newsletter is only available to members who wish to receive it.
    • Depending on the settings of your e-mail service or smartphone, the reception of e-mails sent from us to members may be blocked or quarantined in the junk e-mail folder. We apologize for the inconvenience, but please check the reception settings.
    • If you wish to unsubscribe from the e-mail newsletter, please set from My Page.

Help on membership services

• If you forget your password
  • Please enter your registered email address here and click the "Next" button.
  • A password reissue email will be sent to the email address you entered. Please access the URL in the email and reissue your password.
• If you forget your email address
  • Please contact us from here to the effect that you have forgotten your e-mail address.
  • After making an inquiry, we will ask you for your address, phone number, date of birth, password, etc., and as soon as you can make an inquiry, we will guide you on how to log in to your account.
  • You may be required to submit identity verification documents (copy of official documents such as driver's license and health insurance card).
  • Please note that we may not be able to respond.
• If you want to unsubscribe
  • If you wish to withdraw from the membership, please complete the withdrawal procedure from the "Withdrawal Procedure" tab on My Page.
• If you do not receive the email
  • There is a possibility that various emails from our company are automatically deleted depending on the settings of your email software and email virus removal software, so please check your settings.

About the product

Product photo

• The photos are shown in colors that are as close to the real thing as possible, but there may be differences in color depending on the user's monitor settings and viewing environment. Please note.

SIZE

• The products handled on this site are measured by the measuring method unique to this site. Depending on the product, an error may occur. Please note.
• Kodera Original and Sky Blue Hawk rings, bracelets and necklaces can be modified to sizes other than those listed. Please contact us from this "Inquiry" before purchasing.

About sale

• Selling price
  • The selling price of the product is subject to change without notice. Please note.
• About inventory at the time of ordering
  • The products handled on this site share inventory with actual stores.
  • After receiving an order from the user, we will check the stock of the product and send you an order confirmation email.
  • Please note that inventory will be secured and your order will be confirmed by replying to the order confirmation email from us.

About the sale

• Sale items may be discontinued without notice.
• Prices of sale items are subject to change without notice, but we cannot accept discounts on items after the order is completed or after the purchase.
• The selling price of this site may differ from the actual store due to sales measures, temporary campaigns, price update dates, etc.

About your order

• how to order
  • Please select the number of purchases on the product page and add it to your cart.
  • Please check that the product name, quantity, amount, etc. displayed in the cart are correct.
  • After confirming your order, please proceed to the cashier and complete the order procedure.
  • Within minutes after the user places an order for the product, an order confirmation email will be automatically sent to the registered email address to inform you that the order has been accepted, so it is different from the order details. Please check if there are any.
  • We will check the inventory of the ordered products after the order procedure from the user. When the stock of the ordered product is secured, we will send you an order confirmation email and the order will be confirmed.
  • Please note that inventory will not be secured when the order procedure is completed.
• Confirmation of your order
  • Members can check from the "Order History" tab on My Page.
  • If you do not receive the order confirmation email, please check your registered email address and email reception settings.
  • If you receive multiple order confirmation emails with the same content, it is possible that your order is duplicated. In that case, please contact us from this "Inquiry".
• Order history
  • Members can view the order history and delivery status from the "Order History" tab on My Page.
• Cancel your order
  • After confirming your order, we cannot change or cancel your order before you receive it.
  • Please check your order before confirming your order.

About points

• SKYSTONE Members Point
  • Members can collect SKYSTONE Member's Points (hereinafter referred to as "Points") when purchasing from this site.
  • This point can only be used on this site. It cannot be used in physical stores.
• Grant points
  • Points will be awarded after the day when the product has been shipped from us after purchasing the target product on this site.
  • The points granted can be used from the next shopping onward.
  • Shipping charges and consumption tax are not eligible for points.
  • If you purchase a product using points or coupons, the number of points awarded will be calculated from the amount of points used minus the coupon discount amount.
  • If you purchase a discounted product, the number of points awarded will be calculated based on the discounted amount.
  • The return rate depends on the product. In addition, it may be changed without notice due to campaigns.
• Use of points
  • The points can be used to purchase products from 1 point as "1 point = 1 yen".
  • Points can only be used when purchasing eligible products on this site.
  • When ordering, you can select "How many points to use (if you do not use points, do not enter)" in the "Cart".
  • You cannot use more points than the payment amount.
• Expiration date of points
  • Points are valid for two year from the date of last purchase.
  • With a new purchase, the expiration date of all the points you have will be extended for two another year.
  • If you do not purchase for two year, all the accumulated points will expire.
  • Please note that expired points cannot be returned.
• Points for returns
  • The points awarded at the time of purchase of the returned product will be deducted by the same amount when the return is completed.
  • Even if you have already used it before subtraction, a considerable amount of points will be deducted.
  • The points used to purchase the item to be returned will be returned to the possession points when the return is completed.
    • Example:
      1. When purchasing a product of 20,000 yen including tax using 1,000pt when the return rate is 10%
         • Grant points are 181pt
      2. When the product of 1. is returned
         • Subtract 181pt for granted points from possession points
         • Return 1,000pt for used points to possession points

About coupons

On this site, you can purchase the target product at a discounted price by entering the coupon code.

• How to use
  • Please put the coupon target product in the cart, click the "Change coupon" button in the "Order procedure", and then enter the coupon code.
  • After entering the coupon code, please confirm that the target product has been updated to the coupon applicable amount, and then proceed to complete your order.
  • Please confirm that the target product has been updated to the coupon application amount in "Confirmation of order details", and then click the "Order" button to confirm your order.
• Precautions when using the coupon code
  • Coupons cannot be applied or changed after ordering.
  • If you cancel or return your order after placing an order with a coupon specified, the coupon will not be returned.
  • If the order is confirmed without entering the coupon code, the discount will not be applied.
  • The coupon code has a period of use. Coupon codes that have expired cannot be used.
  • Each coupon code has its own terms of use. It cannot be used if the conditions are not met.
  • If you order a non-coupon item and a coupon item in the same cart, the coupon code will only apply to the coupon item.
  • Multiple coupon codes cannot be used together.
  • Points will be awarded for the amount after the coupon is discounted.
  • If you return a product purchased using the coupon code, the refund amount will be the amount after the coupon is applied. In addition, coupon codes with usage restrictions will not be reissued.
  • Coupons can only be used on this site.